30 Day Guarantee Policy

The talkit.ca Team is always working to provide high quality products and services to meet; but more importantly to exceed our customers' expectations. As a result we want you to be fully satisfied with our service. If, for any reason you are not satisfied with our service we will refund your purchase price (unfortunately we cannot refund costs of shipping, long distance vouchers or number porting). To submit a request for a refund, log into your account, click on View My Account and click the refund button on the device you want an refund for. Once youve requested a refund please follow the instruction given to you for returning the device.

Please return everything to us including all original parts that came with your talkit.ca device. The product and form must be returned to us within 30 days of the purchase date. Deductions will be made for any missing or damaged parts as follows:

Damaged Device - No Refund

Ethernet Cable - $6.50

Stand - $5.50

Power Supply - $20.00

WAIT!!! Maybe you're just experiencing difficulty with the service, and it may be a simple case of an incorrect setup which can be easily resolved through our Customer Service Support Centre. We don't want to lose you as a customer and wouldn't want you lose out on the tremendous savings our service offers. Before committing to a refund, let us try to help you resolve any problems you may be experiencing.

Try these THREE steps first:

  1. Visit our Frequently Asked Questions at http://www.talkit.ca/faq.php to see if there is a solution posted for your particular problem.
  2. Check our Video Instructions at http://www.talkit.ca/video/
  3. Or Call our Customer Service Department at 1-877-813-4858.