How-To Questions
Activation Process (10)
- Residential Internet Services Agreement and Terms of Service
- Can I take my Talkit device (ATA adapter) to use with another company?
- My phone says "Device not Registered" how do I fix this?
- What are the terms for the Internet Service?
- Can I use my own ATA device or do I need to use the Talkit device?
- Can I use my own ATA Adapter instead of the ATA from Talkit?
- I want a specific number. Can I pick a number that I want or a phone number with a certain series of numbers?
- Mississauga is not on the list of cities; how do I get a Mississauga number?
- How do I activate my Talkit?
- Why do I have to complete my E911?
Information Requests (4)
Installation Process (10)
- How can I get more than 1 phone to work with my Talkit service?
- I don't have a phone; how do I contact support
- Will my Talkit Home Phone work in any country in the world?
- Will the Talkit Home Phone work with my Fax machine?
- Will Talkit Home Phone work with my Home Security System?
- How do I connect my Talkit.ca home phone?
- How do I connect my phone to my Talkit.ca device?
- Do I need to get a special phone from talkit or can I use my phone I already have?
- How can I use more then 1 phone with my Talkit home phone?
- How can I get my phone jacks to work with my Talkit home phone?
Long Distance (12)
- Can I get a Refund on my Long Distance if I don't use it?
- If someone calls me outside of my area are they charged long distance?
- How do I call outside of Canada?
- Does the long distance I add to my Talkit expire?
- To call outside of Canada is there any special number to dial?
- How Do I call anywhere in the world for FREE?
- How do I purchase long distance and add long distance to my account?
- Do I need to dial any special number in order to make long distance calls?
- What are the long distance rates and how do I check them?
- If I had or have long distance on a phone number with Talkit and want to transfer those Long Distance funds to another Talkit number that I own, can I do that?
- If I have long distance on my account before my number is ported, when my number ports does the long distance transfer to my ported number?
- How do I know how much long distance I have left on my account?
Porting my number (keeping my number) (13)
- What do I do if my porting request has been rejected?
- If I put through a request to port my number but I need it done after a certain date can I request this?
- How do I port my number from another provider to Talkit?
- How much does it cost to port a number over to Tlakit?
- Can I port my number after I become a Talkit customer?
- Do I have to cancel my number with my provider I am porting my number from?
- What happens if the number that I want to port has been cancelled or has a cancellation date set.
- How much does it cost to port my number?
- How long does it take to port my number?
- Can I try the Talkit service before I port my number?
- If my porting is rejected what can I do?
- My porting is complete. What do I do next?
- The number I wish to port isn’t located in any of the available cities to select from in the porting form. What does this mean?
Referrals (4)
Renewals (6)
- cancellations and refunds
- How much does it cost to renew?
- Can I get a refund on my renewal?
- I am trying to renew my Talkit.ca service for another year but it is not accepting my credit card online. What do I do?
- If I forgot to renew my account and my number has been cancelled how do I get it back?
- How do I renew my Talkit.ca Service?
RMA (6)
- How do I pay for my replacement device?
- Why do I have to pay to replace my defective device if it is over one year old?
- What happens if I don't return my Old Talkit Home Phone device back to Talkit after I receive my new Talkit Home Phone device?
- What do I do with my old Talkit phone device once I receive the New Talkit Phone device?
- What do I do when I receive my new RMA Talkit device?
- I have an RMA and am waiting for my new Talkit device to arrive; how can I receive calls while I am waiting for my new device?
Troubleshooting (59)
- I cannot make calls or receive calls. It says, "Device Not Registered." What can I do?
- My Talkit device is getting an IP address of 0.0.0.0 how do I fix this?
- I have a TP LINK TLWR94ON Router and I am having call and/or audio issues. How do I fix this
- How do I know if my modem/router has a battery and how do I power cycle it if it does?
- How do I power cycle my Arris Modem with a built-in battery
- I have Eastlink internet and I cannot make or receive calls, I have a Surfboard SBG6580 modem and separate router.
- My phone is saying Device Not Registered How do I fix this?
- Why does my Talkit service stop working and I need to unplug the power from the Talkit device and plug it back in for it to start working again?
- When I try calling out I hear a voice that says "invalid password", how do I fix this?
- How do I fix the problem of my phone dropping calls between 30 seconds and one minute?
- How do I power cycle my Arris internet modem with a backup battery?
- 3-way calling isn't working
- Caller ID isn't working
- My phone isn't working; how do I contact support?
- Start Communications with Smart RG modem/router. How do I fix phone quality issues?
- I have internet type: Wimax and I'm having quality issues with my phone service. How can this be resolved?
- I have Distributel internet, I'm having issues making and/or receiving calls, how can this be fixed?
- I have Teksavvy internet and I'm having trouble making and/or receiving calls, how can this be fixed?
- I have a Hitron modem and I'm having issues Making and/or receiving calls. How can this be fixed?
- How do I unbind SIP on the Thomson modems?
- I have a Dlink DIR 615 and can't receive calls.
- Router Notice. Quality issues, phone service issue
- I have a Dlink DI 524 Air Plus, I can make calls but cannot receive calls;how do I fix this?
- I have Xplornet wireless 4G internet and my Talkit won't work. What do I do?
- Does Talkit work with security alarm services?
- I have a Zhone internet modem and my service is not working, how do I fix this?
- why can't I receive my voicemail messages? When a voicemail message is left, it isn't in my Talkit voicemail box.
- I am having issues making or receiving calls. What is causing this?
- I am not receiving my Voicemail in my email. How do I fix this?
- My calls are dropping, how do I fix this?
- I cannot receive calls and I have primus internet. What do I do?
- Will Talkit Home Phone work with my Home Security System?
- Will the Talkit Home Phone work with my Fax machine?
- Will my Talkit Home Phone work in any country in the world?
- I have a Rogers Hitron modem and I am having outgoing calling issues. What do I do?
- I have Fixed Wireless 4G internet service and cannot call out but can receive calls. How do I fix this?
- What do I do if I have a Thompson TG 585 internet modem and I cannot receive calls
- What do I do when I receive my new RMA Talkit device?
- I have an RMA and am waiting for my new Talkit device to arrive; how can I receive calls while I am waiting for my new device?
- I have One-way audio (the person can hear me but I cannot hear them)
- I have Static or Buzzing on the line
- I have an Echo on the line
- Why didn't I get a renewal notice?
- The caller Display is not working with my Talkit service
- How do I contact support?
- How do I power cycle my device?
- What do I do if My Talkit service is not working and I have the 502 device?
- I cannot receive incoming calls.
- My internet (WiFi) goes down whenever I am using my Talkit.ca Service
- My device has a busy signal when I try to call out
- My phone has no dial tone.
- How do I hard reset my Talkit Device?
- I am receiving calls and I want to block the phone number from calling me
- My service works and then stops, I need to unplug the power from the Talkit and plug it back in to get the service working again. How do I fix this?
- My number was cancelled. Can I get it back?
- My phone is making weird noises
- My phone is breaking up when talking to someone.
- My phone is cutting in and out
- My phone is making echoe sounds
Using your online Talkit account (13)
- How do I log into my online Talkit account?
- How do I update my Talkit.ca Account Password?
- How do I view my E911 Information?
- How do I update/change my address?
- How do I update my E911 Information
- How do I setup Voicemail to email?
- I need to change the email address on my Talkit account. How do I do this?
- How do I access my online Talkit account?
- What can I do with my online account?
- How do I view my call logs?
- What do I do if I can't remember my account password?
- What forms of payment methods are used by Talkit.ca?
- How do I get my receipts (invoices)?
Using your Talkit Home Phone (28)
- How can I delete voicemail messages?
- How do I use the Talkit.ca Calling Features?
- Why am I being charged Long Distance for calling 310-BELL?
- How do I update my address?
- Can I take my Talkit phone to another country and use it?
- When I dial *98 to access my voice mail I get dead air; how do I retrieve my voice mail messages?
- I cannot hear my messages after I access my voice mail by dialing *98.
- How does Caller ID work?
- How do I get my name to show on the call display of the person that I am calling.
- I want to add or take off my number (listing) from the yellow pages.
- How do I access Voicemail remotely (Remote Voicemail)?
- What Features come with the Talkit home phone service?
- How do I access voicemail?
- How do I setup a voicemail password?
- How do I change my voicemail greeting or record my own voicemail greeting?
- How do I forward my voicemail to email?
- How do I forward calls?
- How do I Block Caller ID (per call)?
- How do I Send Caller ID (per call)?
- How do I use Call Return Service?
- How do I Disable Call Waiting (per call)?
- How do I Enable Call Waiting (per call)?
- How do I use 3-WAY Calling?
- How do I change my Talkit phone number
- If I call 911 in an emergency, what address will they be dispatched to?
- I want to block a phone number from calling my phone number
- How do I change the Time Display on my Talkit phone?
- How do I get my name to be displayed on the caller ID when calling someone?